Global service interoperability is crucial to the new conversation experience. Every customer will have address books from different providers. And they will travel into other providers’ regions. If all contacts can’t be combined into a single address book and services don’t interwork everywhere, the conversation experience will remain fragmented.The challenge is for all provider types to follow standard technology approaches and create agreements that allow businesses to benefit from the new conversation experience. A secure, scalable platform such as IMS , gives service providers and their partners a standardized platform for service innovation and experimentation.Today, we’re seeing the beginnings of collaboration between service providers and ACPs. Sprint and Google have announced a formal partnership. Verizon and Skype have also joined forces. But it will take more collaboration — happening faster — to create the new conversation experience.As service providers seek collaborators to build global communities, it’s crucial that they look beyond simply developing relationships with other service providers. They must collaborate with ACPs as well. This is the only way for service providers to become true aggregators of communications services and deliver the new conversation experience. With this approach, customers will enjoy access to all services through their service provider.more free content.
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